Introduction: Thank you for shopping at Ebby.store. We aim to ensure that all our products meet the high standards that our customers expect. However, we understand that issues can occur, and this policy outlines the conditions under which we will offer a return and refund.
1. Refund Eligibility:
- Non-returnable Products: Due to the nature of digital products and activation keys, we generally do not accept returns or offer refunds once the product has been delivered.
- Faulty Products or Incorrect Deliveries: Refunds or exchanges are only possible if the product does not work, is not as described, or if you have received an incorrect item. In such cases, the issue must be reported to us within a specified timeframe from the date of purchase (e.g., 30 days).
2. Evidence of Issue:
- Required Documentation: To qualify for a return or refund, you must provide clear evidence that the product is defective or that an incorrect item was delivered. This may include screenshots, error messages, or detailed descriptions of the issue.
- Assessment: Once we receive your claim and evidence, we will investigate the issue. Our technical support team may contact you to troubleshoot and verify the problem.
3. Processing Returns and Refunds:
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Replacement: In cases where a product is defective, we may offer a replacement instead of a refund. This will be done at our discretion and based on product availability.
4. Limitations:
- Activation Errors: We are not responsible for issues related to incorrect data entry by the customer during product activation. It is crucial to follow the activation instructions carefully.
- Compatibility Issues: We do not provide refunds for problems related to system compatibility. Please review the system requirements for each product prior to purchase.
5. Contact Us: If you have any questions or concerns about our Return and Refund Policy, or if you wish to report an issue with your purchase, please contact us at contact@ebby.store.